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ConnectGain Documentation

ConnectGain unifies every customer conversation — WhatsApp, Messenger, Instagram, Telegram, TikTok, LinkedIn, Shopify Inbox and Email — into a single inbox, with a full CRM, sales pipeline, project management, visual bot flows, drip sequences, AI automation, call intelligence, scheduling and analytics on top.

This is the official documentation: how to use, administer, integrate and build on the platform.

Open the app Quick Start REST API

Start here

- Getting Started — First steps, product tour, and onboarding for new accounts

- User Guide — Inbox, Contacts, Deals, Tasks, Campaigns, Bot Flows, Sequences, AI Re-Engagement, Call Intelligence and more

- Admin Guide — Settings, team management, permissions, invitations, authentication and billing

- Use Cases — Industry scenarios, the feature fact sheet, and automation recipes

- Integrations — WhatsApp, Messenger, Instagram, Telegram, TikTok, LinkedIn, Shopify, Email and Zoom

- REST API — API keys, complete REST reference, Mobile & Bot Control APIs, Postman collection

- Webhooks — Outbound HMAC-signed events for conversations, contacts, deals and more

What ConnectGain does

Area Capabilities
Conversations Unified inbox, message templates, channel management across 9 messaging channels + push
CRM Contacts, companies, deals (kanban pipeline), tasks, notes, activity timelines
Marketing Broadcast campaigns, drip sequences, social media planner
Automation & AI Visual bot flows, rule-based automations, AI re-engagement, RAG chatbot, intent classification
Telephony SIP softphone, AI call intelligence (transcription, diarization, sentiment, compliance, QA)
Scheduling Calendar, bookings, Google Calendar & Zoom sync
Insights Dashboards, analytics, sales reports
Operations Projects, support tickets, attendance
Developer REST API, outbound webhooks, API keys

ConnectGain — omnichannel inbox, CRM & automation for WhatsApp, Messenger, Instagram, Telegram and more. Open the app