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Admin Guide

For workspace owners and admins.

  • Settings — configure your organization, channels, AI, API keys, webhooks, and personal preferences.
  • AI Usage & Billing — what each AI feature costs your organization, by feature, model and day
  • Team management — invite members, assign roles, manage permissions and availability.
  • Conversation routing — how new conversations are shared across the team: eligibility, availability, round-robin vs balanced, and unanswered-chat safety nets.
  • Authentication — API authentication methods (organization API keys and user tokens) and the login endpoint.
  • Profile — manage personal information, subscription, email address, and password.
  • Reset password — the secure email-based password recovery flow.

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