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AI Re-Engagement — Sales One-Pager

The problem

Up to 40% of Messenger and Instagram DM leads go cold because Meta's 24-hour response window closes before a human agent gets back. Once it closes, you can't message that contact again until they message you.

The solution

ConnectGain AI Re-Engagement watches every Messenger and Instagram conversation, and — a few hours before the 24h timer expires — drafts a personalised, on-brand follow-up and sends it (or queues it for agent approval).

How it works

  1. Customer messages, agent replies (or doesn't).
  2. Scanner detects the conversation is approaching 24h.
  3. AI reads the last 5 messages, picks tone + language, drafts a ≤240-char nudge ending in a question.
  4. Nudge is sent inside the window, logged in the inbox timeline.
  5. Customer reply → counter resets. 3 strikes → auto-pause.

Compliance

We send strictly inside Meta's standard 24-hour customer-service window. No policy bypass, no template gymnastics.

Why customers love it

  • Recovers leads that would otherwise die silently.
  • On-brand, multilingual, never generic.
  • Optional human-in-the-loop approval.
  • Per-conversation kill switch.
  • Full audit trail.

Call to action

Settings → AI & Automation → AI Re-Engagement → Start free trial.

See also

ConnectGain — omnichannel inbox, CRM & automation for WhatsApp, Messenger, Instagram, Telegram and more. Open the app · Docs home