Billing¶
Overview¶
The Billing page (/billing) is where your invoices live: what is owed, what
has been paid, and a receipt for each payment.
Billing: invoices, online payment and payment history.
Invoices¶
Each invoice shows:
- its reference and the plan it covers;
- the amount and currency;
- the period it pays for, in months;
- the status — pending or paid.
Paying a pending invoice¶
Pending invoices can be paid online. Choosing to pay opens the payment provider's hosted checkout; you are returned to this page afterwards.
Payment confirmation is not instant. Once you have paid, the page shows a Payment received notice while the provider confirms the transaction, and updates itself when that confirmation arrives. You do not need to pay again, refresh repeatedly, or contact anyone while that notice is showing.
Local payment and currency¶
Invoices are issued in the currency that matches your account's region. Accounts billed locally in Egypt are invoiced in EGP and pay through a local provider rather than an international card checkout; everyone else is billed in the plan's standard currency.
The currency shown on the invoice is the currency you will be charged.
Receipts¶
Every paid invoice offers a PDF receipt. Download it from the invoice row — it is generated on the spot, so there is nothing to request or wait for.
Payment history¶
Below the invoices, Payment history lists the payments themselves: amount, currency, provider and the date each was verified. An invoice tells you what was charged; the payment history tells you what actually went through, which is the list to check when reconciling with a bank statement.
Plans and add-ons¶
This page covers invoices and payments. Changing what you are subscribed to — your plan, or the optional add-ons — is done from your subscription settings rather than here.
Related¶
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